Please login to access this website.
These Terms of Use, in accordance with the Privacy Notice (found at www.workforcewellness.com/privacy), govern your access and use of all Workforce Wellness Inc. (“WW”, “Workforce Wellness”, “Company”) applications for web and mobile devices (“App”), the Workforce Wellness website, Central (app.workforcewellness.com), Community (community.workforcewellness.com), Workforce Wellness Marketplace, Workforce Wellness mobile apps (Web, iOS & Android) and the content, information and services provided by Workforce Wellness. If you do not agree to the full Terms of Use, then you should not use the App.
These Terms of Use govern your access and use of Workforce Wellness applications for web and mobile devices (the “App”), the Workforce Wellness website (the “Website”), and the content, information, and services performed or provided by or through them (collectively the “Services”). The Services are made available by Workforce Wellness Inc. (“Company”) only to the user (“you”) under these Terms of Use and in accordance with the Privacy Notice found at www.workforcewellness.com/privacy (together, the “Agreement”). You may visit or use the Services only on the condition that you agree to abide by the terms of the Agreement. If you do not agree to the terms of the Agreement, do not access or use the Services.
We offer several products, services, and functionalities for you and your Employer’s non-commercial use only. The Workforce Wellness App are not designed or intended for use in the diagnosis or treatment of disease or other conditions, and the recommendations provided by the App do not constitute medical advice. Please consult your healthcare provider prior to making any decisions related to your health.
Mobile Phone App: Subject to the terms of this Agreement, the Company hereby grants to you a non-exclusive, limited, non-transferable, non-sublicensable license to the Services of the mobile phone App for your personal use only. The App is not available in all languages and it is intended for use only in Canada and the United States of America.
IMPORTANT: IN THE EVENT OF A MEDICAL EMERGENCY, PLEASE CALL EMERGENCY SERVICES. The Workforce Wellness App is not designed or intended for use in the diagnosis or treatment of disease or other conditions, and the recommendations provided by the App do not constitute medical advice. Please consult your healthcare provider prior to making any decisions related to your health.
Web App: Subject to the terms of this Agreement, the Company authorizes Customer to access and use the Subscription Service during the Subscription Term stated solely for its internal business purposes and in accordance with that agreement,. Customer will not otherwise access or use the Subscription Service in a manner that exceeds Customer’s authorized access and use rights as set forth in the Agreement and the applicable Use Authorization.
To use the services, you must create an account. You are responsible for all activities under your account and to enact appropriate safety measures to keep your account details confidential.
In order to use the Services, you must register to create an account. You represent and warrant that you are authorized to provide all the information you provide upon registration for your account. Further, you must provide accurate, current and truthful information. You are responsible for all activities occurring under your account and other account information confidential. You are responsible for putting in place and observing all safety measures that may be necessary to protect your personal well-being and property and to prevent unauthorized access, misuse of account information and/or passwords, or misuse of any other information. The Company is not liable to you for any unauthorized access or misuse of the Services or your account.
In order to enter into the Agreement, you must be fully able and competent to enter into the Agreement and to abide by and comply with its terms. If you enter into the Agreement, you represent that you have the capacity to be bound by the Terms and to agree to the collection, use and disclosure of your personal information in accordance with the Privacy Policy.
If you communicate with a third party using our platform, we are not responsible for the content of any communication and we are not responsible for the conduct of any user of our services.
Workforce Wellness offers several products, services, and functionalities as part of the Services. The Services may allow you to communicate with a third party (a “Third Party”) such as a health professional.
Any communication with a Third Party (including any services and any advice, opinion or health information you may obtain by way of such communications through the Services) is between you and that Third Party.
The Company is not responsible for the content of these communications and expressly disclaims any responsibility or liability for any claims, losses or damages that may arise as a result of such communications or failure of communications.
The Company reserves the right, but has no obligation, to become involved in any way with any dispute between you and another party arising out of or in connection with the Services.
The Company is not responsible for the conduct, whether online or offline, of any user of the Services.
You agree to not engage in any illegal or unauthorized use of the services, doing so will result in the termination of your account. We may take appropriate legal action as we see fit.
You must not, and you must not request or authorize another person to:
(i) engage in any activities through or in connection with the Services that seek to attempt to or do harm any individuals or entities or are unlawful, offensive, obscene, violent, threatening, harassing, or abusive, or that violate any right of any third party;
(ii) to the maximum extent permitted by applicable law, reverse engineer, decompile, disassemble, reverse assemble, or modify any source or object code or any software or other products, services, or processes accessible through any portion of the Services;
(iii) engage in any activity that interferes with a user’s access to the Services or the proper operation of the Services, or otherwise causes harm to the Services, the Company, a Third Party or other users of the Services;
(iv) interfere with or circumvent any security feature of the Services or any feature that restricts or enforces limitations on use of or access to the Services;
(v) attempt to gain unauthorized access to the Services, computer systems or networks connected to the Services, through hacking, password mining, or any other means and from engaging in activities that are not in compliance with applicable laws;
(vi) harvest or otherwise collect or store any information of third parties (including personal information about other users of the Services, without the express consent of such users);
(vii) use the Services or any data obtained through the Services for the purpose of engaging in any commercial activity or to send any unsolicited or unauthorized advertising, solicitations, promotional materials, spam or other commercial electronic messages through the Services;
(viii) You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the App, Website or associated networks, or
(ix) otherwise violate this Agreement.
We will delete or request removal of accounts, at our discretion and without liability, for unacceptable or prohibited use.
We may choose not to give notice or explanation. We also reserve the right to take appropriate legal action, including, without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
You own all the personal health information, content and feedback that you provide to us. You agree to the collection, storage, use and disclosure of this information as defined in our Privacy Notice.
When creating an account and using the Services, you will be asked to provide certain personal information which may include personal health information. The Company will collect, store, use and disclose this information in accordance with the Privacy Notice.
By agreeing to the terms of this Agreement, you agree to the collection, use and disclosure of your personal information as outlined in the Privacy Notice.
You agree to our limited rights to disclose your data, as defined in our Privacy Notice found at www.workforcewellness.com/privacy.
We use data where all personally identifiable information has been removed (“Anonymized Data”), which allows us to improve our services. In accordance with our Privacy Notice, you agree that the Company may collect, use and disclose any non-personally identifiable information that has been derived from your personal information, or generated by your use of the Services.
You agree to the timely installation of any update to ensure the proper functioning of the services. These terms will govern any update to the services, unless otherwise stated.
From time to time, the Company will provide updates to the Services. The terms of this Agreement will govern any update to the Services provided by the Company that replace and/or supplement the original Services, unless such update is accompanied by a separate license in which case the terms of that license will govern.
Some updates to the Services may be optional or require some action on your part, for example when you must download and install an update to an App. If you do not complete the installation of the update, the Services may not function properly or at all. The Company will not be responsible for any problems caused by your failure to complete the timely installation of any update.
We may provide links or references to third party information as a convenience to you. Those services and content provided by that third party is subject to their own rules and policies.
Any links or references to third party information are provided solely as a convenience to you. These links do not and should not be taken as implying an endorsement or approval of any kind of the content or reliability of those websites or references or the activities of the people, organizations, and/or businesses responsible. When you use a link to go from the Services to another website or service, your browsing and interaction is subject to that website’s own rules and policies, not those of the Company. The Company shall have no liability to you for any content that you may find to be offensive, indecent, or objectionable.
These terms remain in effect until terminated. You will no longer have rights to access or use the services, nor will you be protected by these terms, if we decide to terminate this agreement.
This Agreement is effective until terminated. Your rights under this Agreement will terminate automatically without notice from the Company if you fail to comply with any term(s) of this Agreement. Upon termination of this Agreement, you must cease all use of the Services.
We reserve all intellectual property rights for our services, content and information provided to you. You acknowledge that the Services and all information related thereto constitute valuable proprietary, confidential and trade secret information of the Company. The Services are protected by copyrights, trademarks, service marks, international treaties, and/or other proprietary rights and laws of Canada and other countries. By agreeing to this Agreement, you acknowledge that, as between you and the Company, the Company owns and retains all rights, title and interest in and to the Services including without limitation all copyright, trademark and intellectual property rights therein, and that the only right you have is the limited right to use the same as set forth in this Agreement. You may not rent, lease, lend, sell, redistribute or sublicense the Services. You may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Services, any updates, upgrades, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law). Any attempt to do so is a violation of the rights of the Company and its licensors. All rights in the Services not expressly granted to you are reserved by Company or its licensors.
This is our disclaimer of legal liability for the quality, performance, or accuracy of our services.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, SO THE EXCLUSION AND LIMITATIONS BELOW MAY NOT APPLY TO YOU. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INCLUDED BUT NOT LIMITED TO THE APP AND WEBSITE, ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND THE COMPANY PARTIES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO ANY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. THE COMPANY PARTIES DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SERVICES WILL BE CORRECTED.
We have limitations to the legal liability we may have to you.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS BELOW MAY NOT APPLY TO YOU. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL THE COMPANY PARTIES BE LIABLE FOR PERSONAL INJURY, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, EXTRA-CONTRACTUAL LIABILITY, TORT OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE LIMITED REMEDY OFFERED IN THIS LICENSE FAILS OF ITS ESSENTIAL PURPOSE.
We may make changes to these terms and will provide written notice for any changes and/or modifications to this agreement. You may refer to www.workforcewellness.com/privacy at any time to see the latest revisions.
The Company may modify this Agreement from time to time. The Company will provide a summary of modifications to the Agreement by any reasonable manner of notice which it elects and your use of the Services after the effective date of the modifications as set out in such notice constitutes your agreement to such modifications.
You may only use the services within Canada. Applicable provincial and federal laws of Canada govern these terms. This Agreement constitutes the entire agreement between you and the Company with respect to your use of the Services. The Company’s failure to enforce your strict compliance with this Agreement will not constitute a waiver of any of its rights. The Services are intended for use in Canada only. You may not use the Services outside Canada. You may not export or re-export the Services except as permitted under the laws of Canada. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect. This Agreement is not assignable, transferable or sublicensable by you except with the Company’s prior written consent. The laws of the Province of British Columbia, excluding its conflicts of law rules, and the federal laws of Canada applicable therein govern this Agreement. Any disputes in relation to this Agreement shall be brought to the courts of competent jurisdiction of the City of Vancouver, British Columbia.
Your feedback or advice about the Services and our business helps us improve. You agree that you provide your advice or feedback for free and for us to use in any way. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, please do not submit them to us by email, as email is not a safe or secure method of transmitting confidential or private information.
If you have questions regarding this Agreement, please contact us at:
privacy@workforcewellness.com, or by mail at 2900 – 550 Burrard Street, Vancouver, BC V6C 0A3.
Last Updated: July 18, 2023
Workforce Wellness Inc. is committed to ensuring its compliance with British Columbia’s Personal Information Protection Act (PIPA), and other applicable legislation which protects the Personal Information that will be collected, used and disclosed by us when you use a Workforce Wellness Application (“App”). By using the App, you agree to our Privacy Notice (this document) and our Terms of Use. We care about the privacy and security of your data. This is a summary of our Privacy Notice. If you do not want us to collect, use or disclose your Personal Information in the ways identified in the full Privacy Notice, you should not use the App.
This Privacy Notice governs Workforce Wellness (“Company”, “WW”, “we”, “our” or “us”) collection, use and disclosure of Personal Information. In compliance with British Columbia’s Personal Information Protection Act (PIPA), and other applicable legislation, our Privacy Notice is designed to provide transparency regarding our privacy practices with respect to the use and disclosure of the Personal Information we collect from you when you use a Workforce Wellness Applications (mobile and web) (“App”) and related Services as defined in the Terms of Use (the “Terms”).
Please read this Privacy Notice carefully. By using the App, you consent to the collection, use and disclosure of Personal Information in accordance with the terms of this Privacy Notice. If you do not want us to collect, use or disclose your Personal Information in the ways identified in this Privacy Notice, you should not use the App. If the App is being used at the request of your Employer, you are responsible for informing your Employer of your decision to not use this App (if applicable).
We may amend this Privacy Notice from time to time and will post any changes to this Privacy Notice. Please refer to this Privacy Notice on a regular basis. Your continued use of the App following the posting of changes (found at www.workforcewellness.com/privacy) to this Privacy Notice will signify your acceptance of those changes.
We only collect the Personal Information required for the services, products, and functionalities for which you sign up and to improve our products and services. You will have the opportunity to participate, if you consent, in optional research projects and to receive optional information about our products and services that may be of interest to you. We may also collect and use your Personal Information for other purposes, though only with your consent.
“Personal Information”is information about an identifiable individual and includes but is not limited to contact information (email address, phone number), personal health information, name, age, and biological sex. To the extent that this information is collected or provided through the App and can be used to identify an individual, we will treat it as Personal Information in accordance with this Privacy Notice.
We will use the Personal Information to provide you with the services, products, and functionalities for which you sign up, to improve our products and services, and only if you consent for research purposes in limited circumstances and to send you information on our products or services that may be of interest to you.
When using the App, you will be asked to provide certain Personal Information including age, biological sex and a description of your health symptoms. (“Services Information”).
We may also collect and use your Personal Information for other purposes, with your consent. Unless the purposes for collecting Personal Information are obvious and you voluntarily provide your Personal Information for those purposes, we will communicate the purposes for which Personal Information is being collected before or at the time of collection.
You may refuse to supply Personal Information but be aware that this can prevent you from engaging in certain activities in relation to the App.
We may remove personal identifiers from your information and maintain and use it in an anonymized form that may be combined with other information to generate aggregated information. Other information includes but is not limited to technical information about the device, system and application software, and peripherals. We will ask for your consent before sharing this anonymized information with a third party, such as for research purposes. We may use this anonymized information for any purpose internally, especially to improve our products and services and perform statistical analyses and generate data related to how users use our App.
By giving us Personal Information when you use our App, you consent to your information being collected, used, disclosed and stored by us, only as described in this Privacy Notice. You have control over how your Personal Information is used and can withdraw your consent at any time and without penalty.
By giving us Personal Information when you use our App, you consent to your information being collected, used, disclosed and stored by us, only as described in this Privacy Notice.
At any time and without penalty, you can withdraw your consent to the use and disclosure of your information and delete your account. To delete your account, send an email to privacy@workforcewellness.com. We will let you know by email within 10 business days when your account has been removed. If your use of this App is affiliated with your Employer, we will notify your Employer that you have requested the deletion of your account (if applicable).
We may also collect, use and/or disclose Personal Information for other purposes with your consent, or to the extent necessary for the purposes of meeting relevant regulatory, legal, insurance, audit, security and processing requirements, or to the extent permitted or required by applicable law. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users.
With your consent, your Personal Information may be disclosed to a third party for the purposes identified in this Privacy Notice. If in the future we are acquired by another company, your anonymized Personal Information may be shared with them. We do not sell your Personal Information. Your Personal Information will never be shared with third parties for their marketing purposes. We will use your Personal Information for the purposes described above. We may also use Personal Information to:
Assist you with technical support issues. Most technical issues can be resolved without our support team viewing your Personal Information.
Comply with any laws, regulations, court orders, subpoenas, or other legal process or investigation and to protect ourselves and other individuals from harm.
Conduct auditing, data analysis, and research to improve our products, services, and customer communications.
With your consent, the Services Information may be disclosed to a third party for the purposes identified in this Privacy Policy or for a purpose reasonably related to those purposes.
We will not use or disclose your Personal Information for any additional purpose unless we obtain your consent to do so.
We do not sell your Personal Information, and personal information will never be shared with third parties for their marketing purposes.
We may disclose your anonymized information to other third parties in relation to a merger, acquisition, or any form of sale of some or all of our assets or business. Your anonymized information may be provided to the entities and advisors involved, for the purposes of determining whether to proceed with the transaction and, where applicable, to conclude the transaction. Your anonymized information may be transferred to a successor business as part of the process of assigning all or part of our assets to the successor business. The successor business may use and disclose the information for the purposes described in this Privacy Notice.
We keep your Personal Information for as long as necessary to fulfill these purposes, or until you ask us to delete it.
We will retain Personal Information only as long as necessary to fulfill the identified purposes or as permitted or required by law. Because one purpose is to assist you with the management of your Personal Information, including the personal health information that you provide when using our App, we will keep your Personal Information until you delete your account or let us know that you no longer require our assistance.
You are responsible for keeping your Personal Information up to date and accurate.
We rely on you to ensure that the Personal Information you provide while using the App or a related Service is accurate, complete and up-to-date. You are welcome to make changes or corrections to Personal Information (not including health indicator history) at any time by updating your profile data.
We use security best practices and take reasonable steps to protect your Personal Information. We train our team to follow privacy and security best practices.
We maintain appropriate storage and processing practices and security measures to protect your Personal Information from unauthorized access, collection, use, disclosure, copying, modification or disposal or destruction. We train our team to follow privacy and security practices.
Using contracts, we ensure that any third party acting on our behalf in respect of your Personal Information maintains reasonable and appropriate safeguards.
We will use appropriate security measures when destroying Personal Information such as deleting electronically stored information.
We will review and update our security policies and controls as technology changes to ensure ongoing Personal Information security, however, please bear in mind that no internet or email transmission is ever fully secure or error free and no security system is impenetrable. We cannot fully guarantee the confidentiality of any information that you share with us.
It’s important to guard your privacy when you are online. If our Apps or related Services contain links to other websites, this Privacy Notice does not govern those websites. Whether we have posted those links, or other organizations or individuals have, you should read their privacy policies and make an informed decision about whether you want to use those websites or their services.
Your personal health information is stored and processed in Canada or the US, depending on where your organization is located. We may use a small number of services based in the US or Canada to control user accounts and to send communications to you; these require your e-mail address or mobile phone number.
At any time and without penalty, you can request access to your Personal Information (subject to limited exceptions) or delete your account by contacting us at privacy@workforcewellness.com
You may request access to, make corrections to, or delete the Personal Information we hold about you at any time, subject to limited exceptions. Upon written request, we will also provide you with a list of individuals or entities (e.g. third-party service providers) to whom we have disclosed your Personal Information, if applicable. Please contact our Privacy Officer at privacy@workforcewellness.com for additional information.
We may update this notice to reflect changes to our information practices. We’ll post any changes to this page and, if the changes are significant, we will provide a more prominent notice (including email notification if appropriate).
You may send your privacy-related questions, concerns or complaints to our Privacy Officer who is responsible for ensuring our compliance with this notice and with the appropriate privacy legislation. If you have questions regarding this Privacy Notice, please contact us at:
privacy@workforcewellness.com, or by mail at 2900 – 550 Burrard Street, Vancouver, BC V6C 0A3.
Last Updated: December 8, 2022